Digital Employees
Digital employees that turn mass service into one-to-one sales
We revolutionize in-store and online experiences with AI-powered personal shopping assistants.
Problem
Challenges companies face across physical and digital channels.
Staff shortages in stores and digital channels.
Long waiting times before being served.
Time wasted locating products and offers.
Limited product guidance for customers.
Promotions are often unknown or outdated.
Sales leads slip through the cracks.
Our Vision
Bring customer service to a true one-to-one level: a virtual collaborator for every customer, ready to understand, assist and solve in real time across web, app, holographic booths, displays, kiosks or the customer’s own device.
Digital Employees
Meet our virtual agents who optimize every customer touchpoint.
Angie
Personal Shopping Assistant
Use: Physical stores
🟢 Angie – Shopping Assistant
Personal Shopping Assistant
Impact: −40% shopping time, +10% ticket, 84% satisfaction.
Patty
Digital Promoter
Use: Brand promotion
🟡 Patty – Digital Promoter
Digital Promoter
Impact: +20% conversion, +10% average ticket, 87% satisfaction.
Mike
Virtual Sales Advisor
Use: E-commerce
🔵 Mike – Virtual Advisor
Virtual Sales Advisor
Impact: +30% conversion, −60% abandonment, −25% returns.
Katy
Digital Host
Use: In-person attention
🟠 Katy – Digital Host
Digital Host
Impact: −70% waiting time, +60% FCR, +25% satisfaction.
Cindy
Web Host
Use: Corporate website
🟣 Cindy – Web Host
Web Host
Impact: +20% web conversion, −30% abandonment, +40% session length.
“Every customer with their own digital employee.”
Key Features
Advanced conversational technology with integration, security and analytics embedded in every interaction.
Conversational orchestration and NLU with policies and security.
Continuous assistance along the entire customer journey.
Integration with CRM/ERP/cores and corporate APIs/SDKs.
Living knowledge base: import PDFs, HTML, DOCX, URLs or FAQs.
Webhooks and SDKs with real-time sync.
Intent, timing, NPS/CSAT and FCR analytics.
Before-and-after comparisons to uncover drivers and process improvements.
Process agents (agentic AI) connected to business flows.
On-the-fly personalization of offers, promotions and recommendations.
Potential business impact
Measurable results powered by intelligent automation and personalized attention.
+15–30%
conversion rate uplift
+10–20%
increase in average ticket
+30–60%
higher first-contact resolution (FCR)
−40–70%
reduction in wait times
Full coverage
across schedules and locations
Cost reduction
per interaction and per site
Real-time customer intent detection unlocks higher revenue through personalized recommendations and contextual assistance.
Deployment alternatives
Flexible implementation options for different physical and digital environments.
3D Holographic Booth
Life-sized; customers feel they are assisted by a real person.
AI Display 2D
Portable interactive displays that take up little space.
Mobile Companion
Guidance throughout the visit on the customer’s own device.
High-level architecture
Modular structure combining experience, conversational intelligence and analytics to deliver personalized, scalable service.
Experience layer
Photorealistic avatar (voice + screen + gestures).
Conversational orchestrator
NLU, policies and security.
Process agents
Agentic AI connected to APIs and SDKs.
Connectors
CRM, ERP, webhooks and SDKs.
Knowledge base
Centralized and easy to update.
Analytics layer
NPS, FCR, tickets, timing, intents.
Ready for your own digital employee?
Let’s talk about launching pilots in your stores or on your website.